Privacy Policy
Last updated: January 2025
1. Introduction
ETIAS Immigration ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (etiasimmigration.eu) and services.
2. Information We Collect
We collect information that you provide directly to us, including:
- Personal identification information (name, date of birth, nationality)
- Contact information (email address, phone number, postal address)
- Travel document information (passport details)
- Travel history and plans
- Payment information (processed securely through our payment provider)
- Communications with our support team
3. How We Use Your Information
We use the information we collect to:
- Process and manage your ETIAS application assistance
- Communicate with you about your application status
- Provide customer support services
- Send important updates about our services
- Improve our website and services
- Comply with legal obligations
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your consent or at your direction
- To comply with legal requirements or respond to lawful requests
- With service providers who assist in our operations (under strict confidentiality agreements)
- To protect our rights, privacy, safety, or property
5. Data Security
We implement robust security measures to protect your personal information, including encryption, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. After this period, we securely delete or anonymise your data unless retention is required by law.
7. Your Rights
Depending on your location, you may have the following rights:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data
- Objection to data processing
- Data portability
- Withdrawal of consent
To exercise these rights, please contact us at [email protected].
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website. These help us understand how you use our site and improve our services. You can control cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: